Reference

123av Privacy Policy For Your Account Data

Our 123av Privacy Policy explains what we collect when you open an account, sign in from a mobile browser, or use DANA, OVO, GoPay and QRIS.

Account recordsWallet activityDevice controlsPrivacy requests
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123av 123av Privacy Policy For Your Account Data
CONTACT ROUTE

Privacy Help For Account Access

A clear contact path helps us handle privacy requests without exposing your account to the wrong person.

Account help Use the account help route when you want to ask about data held for your login, phone verification or access history. We may ask for an account detail to confirm that the request is yours.
Wallet records For a DANA, OVO, GoPay or QRIS privacy question, share the payment reference and date shown in your receipt. That lets us check the correct wallet record without requesting secret credentials.
Change request Ask us to correct contact details or clarify how a record is used through the same support path. Keep your message specific so we can separate an update request from an access query.
SECURITY PRACTICE

Cookies, Devices, And Account Security

Privacy controls work best when you know what happens on each device. Our policy explains how browser storage, sign-in activity and payment references support account protection, while the account path gives you…

Data collected

We may receive your contact details, verification result, sign-in time, device signals and payment reference. These details help connect a legitimate account request with the correct account and wallet event.

Cookie choices

Cookies and similar browser storage can remember session settings and help detect unusual sign-in behaviour. You can manage browser permissions, although restricting them may affect policy access or account login.

Mobile device path

When you open the privacy page on a phone, we may process browser type, operating system and security signals. We use these details to protect the mobile sign-in path, not to read private wallet passwords.

Account protection

Phone verification before account access helps us distinguish your request from an unfamiliar sign-in. We may compare account details and device signals before discussing personal records through support.

Retention period

We keep account, support and payment references for as long as needed for service records, dispute checks, security work or legal duties. When a record is no longer needed, our process removes or anonymises it.

Your request rights

You can ask what personal data we hold, request a correction, question its use or ask about deletion where applicable. Send the request through account help so we can verify and answer safely.

Privacy Policy Questions About 123av

These answers address the privacy searches we hear most often before an account is opened. They explain the records connected with login, mobile access and Indonesian wallet payments, while the full Privacy Policy remains the reference for your request and applicable legal conditions.

It covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references linked with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

We use the verification step to confirm account access and reduce the chance of discussing personal records with the wrong person. We may also compare sign-in and device signals for security.

Yes. The Privacy Policy explains that wallet status, receipt details and transaction references may be processed to match a payment event, investigate an error and answer a privacy request.

Open account help, select the privacy subject and describe the records you want to access. Include the account contact detail needed for verification, but never send a wallet password or secret code.

Yes, you can request a correction through the privacy contact route. Tell us which account detail is inaccurate and provide the updated value so we can assess the change securely.

We retain payment references, device signals and related account records only as long as needed for operations, security, dispute checks or legal duties. The retention reason determines when removal or anonymisation occurs.

Yes. Account access and eligibility depends on local law. The Privacy Policy applies to processing connected with permitted access, and you should check the rules that apply in your Indonesian location.

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