Reference

123av Terms & Conditions: What You Agree To

Before you open an account on 123av, these Terms & Conditions set out exactly what we expect from you and what you can expect from us — covering…

Applies to all 123av accountsDANA, OVO, GoPay & QRIS coveredAccess depends on local lawAccount-level enforcementUpdates notified via email
Explore Our Lobby Read FAQ
123av 123av Terms & Conditions: What You Agree To
TERMS HELP DESK

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you need to request a change to your account data, our support team is reachable around the clock.

Live Chat Available 24 hours a day from the cashier page — the fastest route when you have an urgent question about account status or a payment clause in the terms.
Email Support Send a written query about any terms clause or data-access request to our support address; we aim to respond within one business day for account-related matters.
In-Account Ticket Log a ticket from your account dashboard for a tracked, written record of any terms dispute or data-correction request; ticket status is visible inside your account.
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

We process only the data required to run your account, verify payments, and meet the obligations set out in these Terms & Conditions. Here is how each area works in practice.

Data Retention

We keep your account records for the period required by these terms. Once your account closes, personal data is held only as long as legally or operationally necessary, then deleted on a defined schedule.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your payment method preference — DANA, OVO, or QRIS — between visits. You can clear these from your browser at any time.

Account Security

Two-step phone verification is required before your account becomes active. We do not store your full payment credentials; DANA, GoPay, and QRIS tokens are held by the respective wallet providers, not on our servers.

Payment Data

Transaction records for DANA, OVO, GoPay, QRIS, and bank transfer deposits are logged against your account ID and kept for the retention period stated in these terms. You can request a statement from your account page.

Who to Contact

For any question about how your data is used under these Terms & Conditions, reach our data-queries team through the in-account ticket system. Include your registered phone number so we can locate your record quickly.

Requesting Changes

To correct, update, or request deletion of account data, submit a ticket from your dashboard. We process verified data-change requests within five working days and confirm completion by email.

Common Questions About 123av Terms & Conditions

These are the questions we hear most often from people reviewing the Terms & Conditions before or after opening an account on 123av.

Yes. These terms apply to every account regardless of which payment method you use. DANA, QRIS, OVO, GoPay, virtual account, and bank transfer transactions are all governed by the same terms once your account is active.

Yes, the full terms are available on this page and linked from the account registration screen. We recommend reading them before you complete phone verification, because accepting the terms is part of the account-creation step.

Access and eligibility depend on local law. Where local law permits, all clauses apply in full. If a specific clause conflicts with your local rules, the terms note that the remaining clauses stay in force and the conflicting clause is read as narrowly as local law requires.

We notify registered accounts by email when we make a material change to these terms. The notification is sent to the address on your account, so keeping your contact details current in your account dashboard is important.

Submit a data-access request through the in-account ticket system. Include your registered phone number and the scope of the request — for example, transaction records or login history. We respond within five working days.

You can raise a terms query at any time through live chat or the ticket system. Players in Bandung and elsewhere can reach support around the clock. Formal disputes follow the process set out in the dispute-resolution section of the terms.

Actions that breach the terms — including providing false registration details, sharing account access, or attempting to reverse a completed DANA or bank transfer transaction without a legitimate dispute — may result in account suspension after we notify you.

Related Pages

123av Indonesia Access guide FAQ Account information VIP Baccarat